Frequently Asked Questions
No, you do not need to be VAT registered. To become an SPK customer, please complete the relevant form here or complete the online registration and we will contact you as soon as possible.
Each SPK customer has their own dedicated Account Manager, who will deal with every aspect of their account. Upon completion of your application, your Account Manager will contact you (via telephone or email), to introduce themselves, and help get you started with SPK. At any point you are unsure of who your Account Manager is, please contact firstname.lastname@example.org
When completing your trade application form, you may or may not have completed a field to input certain information required by SPK. This login will enable you to view stock levels and pricing online, as well as purchasing and submitting orders. If you are unsure as to whether you already have a login, please email email@example.com, quoting your name, company name and details. If you do not have a login for SPK, you can easily set this up by registering with your email. Please note this can take up to 48 hours for your details to take effect and get full access to the facilities on SPK.
This is subject to standard terms and conditions.
There may be a number of reasons as to why your login details are not recognised. Please ensure you are completing the fields in the ‘Login to my Account’ section. Please also be aware that the login fields are case sensitive. If you are still experiencing problems logging in, please select the ‘Forgotten Password?’ link underneath the login fields to ensure your password is correct. Alternatively, please contact firstname.lastname@example.org for assistance.
I’ve forgotten my username and/or password, what do I do?
You can request for a forgotten password reminder by selecting the ‘Forgotten Password?’ link underneath the login field. Your password will then be emailed to the email address assigned to your online account. If you have forgotten your username (a valid email address), please email email@example.com quoting your name, company name and details. You may be asked a number of security questions to confirm your status.
We have a Watchlist feature which you can select for any products which are currently out of stock. Once a product comes back into stock, you will receive an email alert. Alternatively, you can contact your Account Manager who may be able to inform you of landing dates for new stock.
Please complete our online RMA application within 7 days of receipt of your order in order to meet with discrepancy criteria. Our Customer Services Team will arrange for the incorrect items to be sent back to SPK at no charge to you. If your whole order is incorrect, SPK will credit back the carriage charge in full. If only one item is incorrect, we will issue you credit to the value of the item. SPK will arrange for collection of the good and will credit your account once the items are successfully received by our department. All items that are sent to you in error must be received by SPK unopened/unused i.e no seal broken, all accessories/parts intact, no graffiti on product and packaging and no other damage of any kind.
If you are aware of the error shortly after submitting the order, please contact your Account Manager or our Customer Services Team who may be able to cancel the order before it reaches our warehouse. In the event you are aware of the error upon delivery, simply complete our online RMA application within 3 days of receipt of your order. Our Customer Services Team will assess your application and contact you regarding a resolution.
All in-stock items currently displayed on our website can be downloaded via your Account Dashboard located on the top right corner of your screen. This file can be downloaded either as a CSV file, or an PDF file.